Returns, Exchanges & Cancellations

Returns

We want you to love your Sleep Therapy bedsheets. If something isn't right, we accept

returns under the following conditions:

The product must be returned in its original condition — unused, unwashed, with all

tags attached and in its original packaging.

To initiate a return, email us at shilpa.panchal@sleeptherapy.co.in with your order

details and reason for return, within 24 hours of delivery.

Once we receive your request, we'll review it and arrange a return pickup. When the

product reaches our warehouse, our team will inspect its condition. If it meets the

criteria above, we will process a full refund of the product amount, minus return

shipping costs.

Refunds are processed within 15 - 20 business days of the product passing inspection,

to your original payment method.

Note: Products returned used, washed, damaged, or without original tags/packaging

will not be eligible for a refund and will be sent back to the customer.

Sale & Clearance Items: Products purchased under sale or clearance are final sale and

not eligible for return, except in case of a manufacturing defect.

Exchanges

Want a different size, fabric, or collection instead? We're happy to exchange your

product, provided it meets the same quality and condition requirements listed under

Returns.

To initiate an exchange, email us at shilpa.panchal@sleeptherapy.co.in with your

order details and the product you'd like to exchange it for, within 5 days of delivery. We

do not charge customers for any shipping cost difference on exchanges.

Sale & Clearance Items: Products purchased under sale or clearance are not eligible for

exchange, except in case of a manufacturing defect.

Cancellations

Orders can be cancelled before they've been shipped — typically within 24 hours of

placing the order. This 24-hour window is indicative, not guaranteed, as processing

times can vary. Once an order has been shipped, it cannot be cancelled.

To cancel an order, email us as soon as possible at shilpa.panchal@sleeptherapy.co.in

with your order number.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please email us within 24

hours of delivery with your order number and an unpacking video of the product. We'll

resolve this at no additional cost to you.

Need Help?

For any other questions or assistance, reach out to us at

shilpa.panchal@sleeptherapy.co.in. Our business hours are 10 AM to 7 PM, and we

aim to respond within 24–48 hours.